Effective Date: [Insert Today’s Date]

Thank you for shopping at JNTN GIFTS. We take pride in offering high-quality gifts and customer service. If you are not completely satisfied with your purchase, we’re here to help with a clear and fair return and refund process.

🔁 1. Return Eligibility

We accept returns for most items within 30 days of the delivery date, provided that:

  • The item is unused, unwashed, and in its original packaging
  • All original tags and accessories are included
  • A valid proof of purchase (order number or receipt) is provided

Items that are non-returnable include:

  • Customized or personalized products
  • Clearance or final-sale items
  • Gift cards
  • Products marked “non-returnable” in the listing

📦 2. How to Start a Return

To initiate a return, please email us at [email protected] with the following details:

  • Your full name
  • Order number
  • Reason for return
  • Photos of the product (if defective or damaged)

We will respond within 2 business days with return instructions and a return address.

Please do not send your purchase back without prior authorization, as we may not be able to process the return.

🚚 3. Return Shipping

  • U.S. Customers: You are responsible for return shipping costs unless the item was defective or sent in error.
  • International Customers: All return shipping costs, duties, and customs fees are the responsibility of the buyer.

We recommend using a trackable shipping method and purchasing insurance for higher-value items.

💵 4. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • If approved, a refund will be issued to your original method of payment within 5–10 business days.
  • Shipping costs (original or return) are non-refundable, unless the item was faulty or shipped incorrectly.

♻️ 5. Exchanges

We currently do not offer direct exchanges. If you would like a different item, please return the original for a refund and place a new order on our website.

❌ 6. Damaged or Defective Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with supporting photos and order details. We will either:

  • Send a replacement at no extra cost, or
  • Issue a full refund

❗ 7. Late or Missing Refunds

If you haven’t received a refund after 10 business days:

  1. Check your bank account or credit card again
  2. Contact your credit card company or bank (processing times vary)
  3. If still unresolved, contact us at [email protected]

📞 8. Contact Us

For any questions or concerns regarding your return or refund, please contact us:

JNTN TRADING LLC
📍 12311 Carson St, Hawaiian Gardens, CA 90716
📧 [email protected]
📞 +1 562-384-0275